Virtual Customer Service Center
The services provided by Bahrain Customs Affairs Virtual Customer Service Center allow customers to complete various Customs Services, without the need for their physical presence at the Ports. When the customer require support, they can do by benefiting from our virtual services, as we are always available to support them virtually and respond to their inquiries through our various channels. We welcome you all.
Electronic Services 24/7
Pay Customs Fees and Taxes
Customs Licensing Services
Customs Authorization Services
Certified Economic Operator Program
List of services provided at the center
| 1 | Request to specify the Harmonized System code for each type of goods |
|---|---|
| 2 | Requesting information from the record holder or stakeholders |
| 3 | Request to issue a replacement for lost or damaged customs documents |
| 4 | Request a non-paper copy of the unified customs tariff |
| 5 | Request to open an Ofoq user account |
| 6 | Examination with a fixed X-ray machine |
| 7 | X-Ray machine examination of goods outside the customs office |
Orders & Services
Suggestions & Complaints
Customs Consulting / Via Video Call
We offer you a video consultation booking service for customs inquiries (via Mawaeed application) without the need to visit the customer service center.
- Download Mawaeed Application
- Open Mawaeed Application
- Select Customs Affairs
- Select Virtual Customer Service Center
- Select Reservation service for customs consulting (advisory) service
- Select the time and date
- Confirm the appointment
Note: Customer Services will contact you via video call on WhatsApp Application.
Contact Us
Sunday to Thursday (8am to 2pm) & E-Services: 24 hours